Further Education and Training Certificate in Information Technology: Technical Support (NQF 4)

MICT SETA Qualification Information Technology 163 Credits 1 Year Register Online
Section 1

Purpose of Qualification

The purpose of this qualification is to build a foundational entry into the field of Computer
Sciences and Information Technology, specifically into the field of Systems Support,
covering basic knowledge needed for further study in the field of Systems Support at Higher
Education levels.

Section 2

Career Focus

  • Computer Technician
  • Network Administrator
  • Hardware Technician
  • Help Desk Support
  • Laboratory Technician
  • Call Centre Support
  • Data Centre Administrator
  • Network Engineer
  • Support Team Leader
Section 3

Registered with

Department of Higher Education and Training.

Section 4

Accredited by

MICT Seta ( SAQA ID: 78964)

Section 5

Admission Requirements

Grade 11 or equivalent qualification NQF 3 with English an Maths.

Section 6


This qualification has been designed to allow entry into either the National Certificates in Systems Support at NQF level 5 or the National Certificate in Systems Development
at NQF level 5, but can also be used as foundational to other IT qualifications that will be defined in future.

Section 7

Assessment of Programme

Assessment is conducted as both Formative Assessment and Summative Assessments. The Formative Assessment is covered as Continuous Assessment Tests and compilation
of a Portfolio of Evidence by the student. The Summative Assessment takes place as a National Summative exam for First and Second Semesters. It is compulsory for all students to complete WIL for completion of the programme.

Section 8

Course Structure

  • Communication 1st Language
  • Advanced End User Computing Volume 2
  • PC Hardware Support
  • Mathematics
  • Communication 2nd Language
  • Help Desk Technology
  • Basics of Networks
  • (Elective 1) PC Engineering
  • (Elective 2) Data Communication and Networking
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